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HOW MAY WE HELP YOU     |     Returns & Exchanges

How may we help you?
RETURNS & EXCHANGES

Conditions for returns & exchanges

If you are not completely satisfied with an item purchased, you can simply return it to us within thirty (30) days of receipt of item(s) for an exchange or refund, free of charge. Please email shop@huntsmansavilerow.com, so that we can understand the reason for the return. All returns and exchanges must be unused and returned in perfect condition, with complete original packaging.

How to return merchandise

  1. Making a Return by Mail
    Please return the item(s) using the original shipping box and packing materials. Please include each item(s) in its original packing, together with a copy of your invoice, the hang-tags and any related accessories and instruction booklets as well as the completed return form, specifying the return item and the return reason.
    Please email shop@huntsmansavilerow.com to notify us. Please be kind enough to tell us why you are returning or exchanging the item(s), we are keen to have you satisfied with your purchase. It is your responsibility to make sure returned orders reach us so we advise you use special delivery and obtain a proof of return.
    You shall receive an e-mail notification upon the completion of the returns process.
    If you have questions about the returns/exchange process, please contact us.
  2. Making a Return to our store
    We offer in-store returns for products purchased at www.huntsmansavilerow.com. Please return your item(s)in store within 30 days of the receipt of your order items. All in-store returns will require a copy of your invoice.

How to exchange merchandise

You can exchange an item purchased from www.huntsmansavilerow.com within 30 days of the receipt of your order items.

Please return the item(s) to us by following the returns procedure as outlined in the above returns section. Let us know in the email, the item to be exchanged, the reason for the exchange as well as the colour and the size of the new item requested. Availability of the requested replacement item cannot be guaranteed, however we will do our utmost to satisfy your request. Your replacement order will be sent to you via Standard Delivery.

You will receive an e-mail notification once the exchange process has been completed.

Refunds

We will refund you the original price paid for the return item, less any adjustments or credits that may have been subsequently issued (if any).
All returns will be credited to the original purchaser’s form of payment unless otherwise specified on the returns/exchanges email. The original purchaser’s credit card account will be credited upon the processing of the returned item(s), and the credit should appear on the original purchaser’s next bank statement. Refunds of items purchased with a gift card will be issued in the form of another gift card. You will receive an e-mail notification once the refund process has been completed.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Huntsman. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Cancelling your order

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 30 working days from the day after you receive you order, by email or post as described above.

None of the above terms affects your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations 2000, when goods are faulty or incorrectly supplied.

All returns should be sent to:

H.Huntsman & Sons Ltd
11 Savile Row
London, W1S 3PS
UK

Faulty goods

Goods are deemed as faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of extensive wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on www.huntsmansavilerow.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our premise. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Aftersales

Huntsman offers an aftercare service for your purchase, should you wish to use our this service email: shop@huntsmansavilerow.com

General Enquiries

For more information, please check our Terms and Conditions.
If you have any questions about the returns or exchange procedure, please do not hesitate to contact our team at +44 20 7734 7441 or email us.

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