Returns & Exchanges Policy

1. Our Promise

If you are not completely satisfied with an item purchased from www.huntsmansavilerow.com, you may return it for an exchange or refund. This policy applies in addition to your statutory rights.

• Goodwill returns window: 28 days from the day you receive your order
  
• Statutory cancellation right (UK and EU consumers): 14 calendar days to cancel under the Consumer Contracts Regulations 2013
  

Please submit returns through your online account portal and follow the instructions provided.

2. Condition of Returned Items

To be eligible for a refund or exchange, items must be:

• Unused, unaltered, and in original condition
  
• Returned with all original packaging, hang tags, authenticity cards, dust bags and any accessories included with the item
  

We may refuse a return or make a deduction if items are not returned in a resaleable condition.

3. Exclusions

The following are not eligible for change of mind returns or cancellation once made:

• Made-to-Order, made-to-measure, customised or personalised items
  
• Items where hygiene seals have been removed (where applicable)
  

If you are unsure, please contact shop@huntsmansavilerow.com before purchase.

4. How to Return

4.1 Returns via the Online Portal

• Log in to your Huntsman account and submit a return request
  
• Follow the on-screen steps to generate a return authorisation and label where available
  

4.2 Returns by Post

• Use the original shipping box and packing materials where possible
  
• Include the item in its original packaging with a copy of your invoice, hang tags, any accessories and instruction booklets, and your completed return form indicating the item and reason for return
  
• We recommend an insured, trackable service and that you retain proof of posting
  

4.3 Returns In Store

• Items purchased at www.huntsmansavilerow.com may be returned in store within 28 days of receipt
  
• Please bring your invoice and the item in original condition
  

Return address

H. Huntsman & Sons Ltd
11 Savile Row
London W1S 3PS
United Kingdom

5. Exchanges

You may request an exchange within 28 days of receipt.

• Submit the return through the portal, indicating the item to exchange, the reason, and the size or colour requested
  
• Exchanges are subject to availability. If unavailable, we will process a refund to your original payment method
  
• Replacement items are sent by Standard Delivery
  

6. Refunds

6.1 What we refund

• We will refund the price paid for the item(s)
  
• If you cancel under your statutory 14-day right, we will also refund the standard outbound delivery charge (if paid). Enhanced delivery upgrades are not refunded
  
• Unless the item is faulty, return postage is your responsibility unless otherwise stated on the portal
  

6.2 When we refund

• Refunds are processed within 14 days of receiving the returned goods or receiving evidence that they were sent back, whichever is earlier
  
• Depending on your card issuer, refunds may take a few working days to appear on your statement
  

6.3 How we refund

• Refunds are made to the original payment method
  
• Items purchased with a gift card are refunded to a gift card
  

6.4 Taxes and duties on international orders

• For orders delivered outside the United Kingdom, import duties and taxes charged by local customs are not refunded by Huntsman
  
• You may be able to reclaim duties or taxes directly from your local customs authority or via your carrier
  

7. Your Statutory Right to Cancel (UK and EU consumers)

Under the Consumer Contracts Regulations 2013 you have 14 calendar days from the day after you receive your goods to cancel your contract without giving any reason, except for excluded items listed in section 3.

To exercise this right, notify us in writing:

• Email: shop@huntsmansavilerow.com
  
• Post: Huntsman, 11 Savile Row, London W1S 3PS, United Kingdom
  

You must return the goods within 14 days of telling us you are cancelling. We will refund as set out in section 6.

8. Faulty or Misdescribed Items

8.1 Consumer Rights Act 2015

If your item is faulty or not as described, you have the following rights:

• Within 30 days of delivery: a full refund if you choose to reject the goods
  
• Within 6 months: the fault is presumed to have been present at delivery unless we can prove otherwise. You are entitled to a repair or replacement in the first instance. If that is impossible or fails, you are entitled to a refund
  
• After 6 months: you may be entitled to a repair or replacement, or a partial refund depending on circumstances
  

8.2 How we handle faulty returns

• Contact shop@huntsmansavilerow.com with your order number, a description of the fault and clear photos
  
• For approved faulty returns, we will provide a pre-paid return and will refund the full price and any standard delivery charges paid
  

Normal wear and tear and damage caused by misuse are not considered faults.

9. Delivery Clarifications

Delivery times are estimates and may be affected by customs clearance or carrier delays. Risk in the goods passes to you upon delivery to the address you provide, or upon signature by you or your nominee.

10. Colour Representation

We make every effort to display product colours accurately. Variations can occur due to device and monitor settings.

11. After-Sales and Care

We offer an aftercare service for your purchase. To enquire about alterations, repairs or care, please email shop@huntsmansavilerow.com.

12. Your Legal Rights

Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. For advice, contact Citizens Advice or your local Trading Standards office.