Terms and Conditions
H. Huntsman & Sons, Huntsman, Huntsman Savile Row (“we”, “us”, “our”) provide our website(s) (the “Site” or “Sites”) and related services in accordance with the following Terms and Conditions and any other rules or policies posted on our Sites (collectively, the “Terms”). Please read these Terms carefully before placing any orders on www.huntsmansavilerow.com. We recommend keeping a copy for future reference.
H. Huntsman & Sons Limited is registered in England and Wales under company registration number 05313942. Our registered office is 10 Queen Street Place, London, United Kingdom, EC4R 1AG. Our VAT number is 863 8202 18.
1. General
Access to and use of this Website and the products and services available through it (the “Services”) are subject to these Terms. By using the Services, you agree to these Terms, which may be updated from time to time. You should check this page regularly to take notice of any changes.
We may withdraw or amend the Services without notice. We are not liable if the Website is unavailable at any time. From time to time, access may be restricted to certain parts or all of the Website.
This Website may contain links to other websites not operated by us (“Linked Sites”). We have no control over Linked Sites and accept no responsibility for them or any loss or damage that may arise from your use of them.
2. Privacy and Data Protection
Our [Privacy Policy] explains how we process your personal data in compliance with the UK GDPR and the Data Protection Act 2018. By using the Site, you consent to such processing and warrant that all personal information provided is accurate and up to date.
3. Prohibited Use
You must not misuse this Website. This includes (without limitation):
Committing or encouraging criminal offences
Transmitting or distributing malicious code, viruses, worms, or harmful software
Attempting to hack, corrupt, or disrupt the Service
Sending unauthorised advertising (“spam”)
Infringing intellectual property rights
Harassing or offending other users
Breaches may constitute criminal offences under the Computer Misuse Act 1990 and will be reported to the authorities.
4. Intellectual Property
All intellectual property rights in content and software on this Website are owned by or licensed to H. Huntsman & Sons and are protected by copyright laws and treaties.
You may print or display content for personal, non-commercial use only. Any reproduction, distribution, modification, or commercial use is prohibited without our written permission.
Trademarks including “H. Huntsman & Sons” and “Huntsman Savile Row” are our property. No licence is granted to use these marks.
5. Terms of Sale
Eligibility
To purchase from the Site you must:
Be over 18 years of age
Provide accurate personal and payment details
Hold a valid debit/credit card from a bank acceptable to us
We reserve the right to refuse any order at our discretion.
Orders
When you place an order, you will receive an acknowledgement email. This is not acceptance of your order. A contract is formed only once payment is authorised and goods are dispatched.
We may decline orders if:
Goods are unavailable or withdrawn
Payment is not authorised
You fail to meet our eligibility criteria
Pricing & Availability
We aim to ensure all details and prices are accurate. Errors may occur, in which case we will inform you and give you the option to reconfirm or cancel. If cancelled, a full refund will be issued.
All prices are inclusive of VAT where applicable. Delivery costs are displayed at checkout.
Payment
Payment may be made using Visa, Mastercard, American Express, and other methods clearly advertised on the Site. All cardholders are subject to validation and authorisation.
We use secure payment gateways compliant with PCI DSS. All data is encrypted using SSL technology.
6. Delivery & Risk
Goods will be insured by us while in transit until delivered to your nominated address, at which point responsibility transfers to you. A signature will be required on delivery.
Estimated delivery times are provided as a guide and may vary due to customs or carrier delays.
7. Returns & Cancellations
Statutory Cancellation Rights
If you are a UK or EU consumer, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 calendar days of receiving your goods. To exercise this right, you must notify us in writing (by email to shop@huntsmansavilerow.com or by post to: Huntsman, 11 Savile Row, London W1S 3PS).
If you cancel, you must return the goods at your cost within 14 days. We will refund the full purchase price, including standard delivery charges, within 14 days of receiving the returned goods or proof of posting.
Exemptions
Please note the cancellation right does not apply to bespoke, made-to-measure, customised, or personalised goods.
Returns Policy
Goods must be returned unused, in their original packaging, and with all labels and tags intact. Returns that are worn, damaged, or incomplete may be refused. We recommend using an insured, trackable shipping service.
Faulty Goods
Goods are deemed faulty if defective on arrival or if a manufacturing fault occurs within six months of purchase. Normal wear and tear is not considered a fault. Faulty items will be refunded, repaired, or replaced (subject to availability).
8. Colours
We make every effort to display product colours accurately, but variations may occur due to monitor settings.
9. Discount Codes
Promotional codes are valid only under the conditions stated at the time of issue. Only one code may be used per order. Codes cannot be applied retrospectively.
10. Liability
We do not exclude liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any rights you have under consumer law
Our liability for losses arising from a breach of contract is limited to the price you paid for the goods, except where otherwise provided by law.
We are not responsible for indirect or unforeseeable losses, such as loss of profits, business, or opportunity.
11. Linking Policy
You may link to our homepage in a fair, legal manner that does not damage our reputation or suggest endorsement. Framing or linking to other parts of the Site without permission is prohibited.
12. Complaints
We operate a complaints procedure to resolve disputes as quickly as possible. Please contact us at shop@huntsmansavilerow.com.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.
14. Entire Agreement
These Terms constitute the entire agreement between you and H. Huntsman & Sons regarding the use of this Website and supersede all prior agreements.
15. Your Rights
Nothing in these Terms affects your statutory rights as a consumer. For further advice, please contact your local Citizens Advice Bureau or Trading Standards office.